Last updated: 24 August 2026 · Draft — pending legal review
These Terms govern your use of the Tripo Saints travel app at triposaints.com/app, operated by [registered legal entity name — confirm] (“Tripo Saints”, “we”, “us”). By creating an account or using the app, you agree to these Terms and to our Privacy Policy.
Tripo Saints is a platform that helps travellers discover destinations, plan trips, and connect with independent local guides (“Saints”), and that facilitates travel bookings. Except where we clearly state otherwise, the travel, guiding, hosting and other services are provided by independent Saints and third-party suppliers, not by Tripo Saints. We act as a facilitator / marketplace.
You must be at least 18 years old to make bookings or payments. If you are under 18, you may use the app only with the involvement and consent of a parent or guardian. You agree to provide accurate information and keep it up to date.
Saints are independent providers, not employees or agents of Tripo Saints. We review submitted identity and experience documents on a best-effort basis, but we do not guarantee any Saint’s services. Saints are responsible for their own conduct, licences, taxes and the trips they host. Any agreement for a hosted trip is between you and the Saint.
Cancellations and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.
You keep ownership of the content you post (trips, stories, circle messages, reviews, photos). You grant Tripo Saints a non-exclusive, royalty-free licence to host and display that content in order to operate the service. You are responsible for what you post, and you must not post anything unlawful, infringing, misleading, or that violates others’ rights or privacy.
Do not misuse the service — no illegal activity, harassment, spam, scraping, attempts to breach security or access others’ accounts, impersonation, or uploading anyone else’s personal documents (including someone else’s ID). We may remove content or restrict access to keep the community safe.
If you believe content on the platform is unlawful or infringes your rights, contact our Grievance Officer (§13). We act on valid complaints in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
The Tripo Saints name, logo, design and original content are our intellectual property. You may not copy or reuse them without permission, except for content you posted yourself.
The app relies on third parties (e.g. Razorpay for payments, Google / Facebook for sign-in, and maps and travel-search providers). Their own terms and privacy policies apply to your use of those services.
The service is provided “as is” and “as available”. To the extent permitted by law, we do not warrant that trips, Saints, suppliers, prices or availability are error-free, and we are not responsible for the acts, omissions or services of independent Saints or third-party suppliers.
To the maximum extent permitted by applicable law, Tripo Saints will not be liable for indirect, incidental or consequential losses. Our total liability for any claim relating to the service is limited to [the amount you paid to Tripo Saints for the booking in question — confirm]. Nothing here limits any liability that cannot be limited under Indian law.
You agree to indemnify Tripo Saints against claims arising from your breach of these Terms, your content, or your misuse of the service.
You may stop using the app and delete your account at any time (see Data Deletion). We may suspend or terminate access for breach of these Terms or the law.
We may update these Terms from time to time. Material changes will be notified in the app or by email. Continued use after changes take effect means you accept them.
These Terms are governed by the laws of India. Subject to applicable law, the courts at [City, State — confirm] have exclusive jurisdiction.
For complaints about the service, content, or these Terms:
Ananya Rastogi — Grievance Officer
grievance@triposaints.com
We aim to acknowledge and respond within 72 hours.
General questions: support@triposaints.com.