Last updated: 24 August 2026 · Draft — pending legal review
This policy explains how cancellations and refunds work for bookings made through Tripo Saints (triposaints.com/app). It forms part of our Terms of Service. All amounts are in Indian Rupees (INR).
Reserving a Saint-hosted journey takes a deposit (currently [10%]) paid via Razorpay; the balance is due before departure. The deposit secures your seat and may be applied toward planning and coordination costs.
[Confirm these windows and amounts with your own policy]:
Balance payments already made are refunded on the same schedule, minus supplier charges already incurred.
If a Saint or Tripo Saints cancels a confirmed journey, you receive a full refund of the amounts you paid us for that journey, or the option to reschedule at no extra Tripo Saints fee.
These are provided by third-party suppliers and are governed by the supplier’s own cancellation and fare rules (e.g. airline, railway or hotel policies), which we share with you before you pay. Tripo Saints facilitates the refund but cannot waive a supplier’s charges. Any Tripo Saints service / convenience fee on these bookings is [non-refundable / refundable — confirm].
Approved refunds are returned via Razorpay to your original payment method. Refunds are typically initiated within [2] business days of approval and may take a further [5–7] business days to reflect, depending on your bank or card issuer.
For events beyond reasonable control (natural disasters, government restrictions, and similar), we will work with you and the Saint / supplier to reschedule or to refund recoverable amounts, subject to supplier rules.
Request a cancellation or refund from within the app, or email support@triposaints.com with your booking details.
If you are not satisfied with how a refund was handled, contact our Grievance Officer:
Ananya Rastogi — Grievance Officer
grievance@triposaints.com
We aim to acknowledge and respond within 72 hours.